What do I report?

What should I report? Reports related to your organizations progress, financials, quality, goals, etc. is key to your success.  You need to know if you are on track with meeting your objectives and if you are achieving the company's objectives.  Both your team and your manager need to know if you are on track.  The single most important thing in operating a training business is - Financial Performance.  Are we contributing and how much?  Training Services needs to be viewed as a source of improved performance and profit.  In that way your organization is on equal ground with other profit centers for resources and investment by the company.

First of all you must ensure that your organization has P&L responsibility for its destiny otherwise you are using someone else's money for everything.  You must speak the language of a business manager.  You must align your deliveries with corporate objectives.  Then you need to establish business result measures, not how many student-days were completed.

Business results such as:
  1. Revenue increase
  2. Cost savings
  3. Cost avoidance
  4. Personnel reductions
  5. Outsource savings
  6. Revenue per trainer
  7. Optimization of invested capital
  8. Margin growth
  9. Volume growth
  10. etc.
These are the things other profit centers report to justify their existence and contribution to company objectives.


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